If a student fails to adhere to their schedule of class attendance, homework submission, and its subsequent correction, a notice is issued to the student and their parents or guardian. We use this process to understand why the student is not completing their work and then work to rectify the situation.

We appreciate that time is precious, it is imperative that our students don’t become complacent. We do have a lenient extension policy on overdue homework and solid infrastructure to seek additional help, but work ethic must be reciprocated. In the circumstances that the problem persists, the student’s parents are informed and the student will be disenrolled. A pro-rata refund of remaining fees will be issued.

Our tutors are intelligent, highly motivated and creative individuals having achieved numerous academic awards. They have years of tutoring experience under their belt. The aim of our tutors is to provide students the opportunity to review and reinforce key concepts whilst building on advanced concepts that will consequently improve knowledge, retention, and confidence in subjects.

We highly recommend students not to miss any class to take maximum benefit from our classes. Since most classes prepare students well ahead of their school syllabus, missing a class will result in students falling behind their peers. We are serious about results and want the best for your child and as a condition of enrolment, students who miss more than two classes per term will be disenrolled and their position will be given to a student on the waiting list.

In the case that a student is sick, Step Ahead Coaching must be notified before class by SMS or phone. Step Ahead Coaching may be able to organize a makeup lesson. Due to the scheduling and structure of classes, a makeup lesson may or may not be allocated in normal theory class times. In this scenario, a session will be allocated within one of the Math Gym or Bee Hive sessions.

Please refer to the Math Gym/Bee Hive information sheet/code of conduct.

These sessions can be booked in at the reception.

These are available on our website, in addition, students and parents will be updated regarding these workshops through the term.

Yes, enrolment into school holiday workshops is open to all. Please fill out the form related to the workshop you want to attend at the reception and make payment to secure your spot.

One-off sessions can only be booked if there are positions available. Contact reception to enquire. Each session will cost $25 (90 minutes for Math Gym and 2 hours for Bee Hive)

Payment can be made online, via EFTPOS, bank transfer or cash. All Payments are made upfront for the term before the commencement of the first class. We also offer weekly/fortnightly payment plans.