Our classes run during the school terms. A standard term for us is 10 weeks in duration. The fees we quote apply to a standard 10-week term and will vary with term length.
For new students joining us mid-way through a term, fees for the first term are pro-rated. All fees quoted are inclusive of GST.
All fees are non-negotiable. Discounts apply only in the following circumstances.
- Refer a friend and qualify for our Friend Referral Promotion.
- 10% off the second subject. 10% off the second child and 10% off the third child. This offer applies to lesser valued package only. Not to be applied in conjunction with any other offers.
First Lesson Money Back Guarantee
We are so confident that our customers will be satisfied with our academic services, that we offer a First Lesson Money Back Guarantee. If you are a new customer and aren't completely satisfied once you have tried our classes, you will receive a full refund of all payments made. Our money back guarantee allows students to experience a lesson that they are interested in, with no financial penalty if they do not enjoy the experience. We are confident that our teachers are the best - so come and experience the Step Ahead Coaching way!
- Only new students who have not previously experienced lessons at Step Ahead Coaching are eligible for this policy. A new student is deemed as a student who has never undertaken any term or holiday classes for a particular subject at Step Ahead Coaching. Current students will follow the terms and conditions of their original enrolments.
- This guarantee only applies to regular term courses (not valid for holiday courses, or short one-off courses)
- All funds, including the enrollment fee, will be returned to the new customer if they disenroll within the given timeframe and adhere to the terms and conditions.
- Timeframe/disenrolment period: New students are eligible for this refund within the first 6 days after their first lesson (before the next lesson). This means the student must disenrol and return all resources before the next consecutive lesson to receive the refund.
- First lesson experience is valid for one lesson per subject
- All resources must be returned within the disenrolment period. If they are not all returned, the customer will be charged for the whole term regardless. Money back refund will be processed within 5 business days.
- A disenrolment form must be filled in to process the refund.
- This offer cannot be used in conjunction with any other promotion or offer.
- Step Ahead Coaching reserves the right t make changes to this First Lesson Money Back Guarantee Terms and Conditions without notice.